Dal 1 ottobre 2014 gli agenti che mettono case in affitto devono essere registrati con uno dei tre enti autorizzati per gestire le eventuali lamentele dei clienti, sia proprietari e inquilini, che finalmente hanno la possibilitá di lamentarsi e ottenere giustizia in tempi brevi ed in modo efficace.
Landlords and tenants are piling in complaints against letting agents under the new property redress schemes. Since October 1, all letting agents must belong to one of three government authorised redress schemes – Ombudsman Services Property Property Redress Scheme The Property Ombudsman The Property Redress Scheme says the number of complaints is rising each month as landlords and tenants are made aware they can get compensation from letting agents. Landlords have made 44% of all complaints, while tenants lodged 41% and the rest involved property buyers and sellers with gripes against estate agents. The main disagreement between letting agents landlords and tenants is excessive fees (21%). Failing to return deposits and poor communicateion with customers (both 18%) are the next most common complaint. The redress schemes also explained that many complaints are resolved before reaching one of the three ombudsman.